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Technical Writer/Editor    [details]
Job ID #90 • Posted Oct 10, 2019
Seeking a Technical Writer with 3 to 5 years experience writing, editing, reviewing, and collaborating in the development of user manuals.
Job Detail: Technical Writer/Editor
Job ID #90 • Posted Oct 10, 2019
Seeking a Technical Writer with 3 to 5 years experience writing, editing, reviewing, and collaborating in the development of user manuals in a team environment for hardware and software products. Candidate must have familiarity working in an agile development environment utilizing the latest in SAFe practices. We need someone who can adapt to our rapid, deadline-oriented environment, where today is truly about tomorrow. Experience working with international teams is preferred.

Qualifications:
  • Experience writing procedural instructions for hardware.

  • Project management for delivering documentation in accordance with the project specification and agreed upon schedule.

  • Self-starter with excellent research skills to work on the existing manuals for the software product.

  • Strong documentation skills for complex software-based features.

  • Expert in Word 365 for printed manuals using specs.

  • Excellent communication to conduct interviews with subject matter experts. The SMEs are located globally so flexibility is required.
Experience:
  • Project Management: 3 years (Required)

  • Writing and Editing : 5 years (Required)
Education:
  • Bachelor's (Required)
Location:
  • Issaquah, WA (Preferred)
Content Architect/Library Scientist    [details]
Job ID #91 • Posted Oct 10, 2019
Looking for a candidate that has experience in the Learning and Training arena
Job Detail: Content Architect/Library Scientist
Job ID #91 • Posted Oct 10, 2019
Are you ready to put your modern, forward thinking, content structure ideas to work in the corporate world? Looking for a candidate that has experience in the Learning and Training arena who understands the ins and outs of content organization, content taxonomies/schemas and content standards for a positive user experience. Do you enjoy organizing content, envisioning architectural scheme, information structure and features, functionality and user-interface design? If so, this is a great opportunity for you!

Responsibilities:
  • Work with internal subject matter experts to assess all training platforms across company to create a single platform for training.

  • Define structure for internal learning content that can be delivered in whole or in part to learning experiences

  • Define the foundation for a single way to structure and mark up content for overall landscape of learning content

  • Facilitate schema definition and mapping across platform

  • definition: Snap to standards for labeling, type definitions, etc.

  • mapping: Ensure there is consistent mapping to a master definition (i.e. master schema)

  • Assist in structuring Content Management System for storage and delivery

  • Create standards and hierarchy for structuring large amounts of content in a corporate setting

  • Assist with managing day-to-day stakeholder relationships, including content reviews

  • Deliver to an audience who heavily communicates via social media and a push communications environment

  • Ensure a consistent voice and tone across all content

  • Participate in content management efforts, process development, and quality governance in support of team success, while also working independently on multiple projects

  • Package and hand off final content to production team
Required Qualifications:
  • Master of Library Science

  • Experience organizing large amounts of content scattered across many platforms

  • Demonstrated knowledge of latest content organizational schemas

  • Solid writing, grammar and editing skills (must provide relevant samples)

  • Demonstrated success writing effective process documentation and internal communications

  • Must be able to self-direct and prioritize assignments

  • Experience in the training/learning space preferred

  • Excellent communication with stakeholders that are scientists in learning and curriculum development

  • Thorough understanding of spreadsheets/quips/Word docs

  • Experience with CMS tools
Additional Qualifications:
  • Proven ability to work in a fast-paced, high-pressure, deadline-driven environment

  • Superb verbal communication and interpersonal communication

  • Knowledge of HTML and XML

  • Must be able to “speak” to a young audience without much life experience in career development

  • Assist in developing recommendation mechanisms for learning opportunities for employees based on known employee attributes (role, skills they have, skills they need for next role, level, profession, discipline, etc.)
Education:
  • Master's (Required)
Work Location:
  • One location
Benefits:
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Retirement plan
Schedule:
  • Monday to Friday
Senior Content/Website Project Manager    [details]
Job ID #92 • Posted Oct 10, 2019
Job Detail: Senior Content/Website Project Manager
Job ID #92 • Posted Oct 10, 2019
  • Support Content Strategy Lead to oversee content management process – pushing content through as needed

  • Review all assigned online content to ensure that: the documents adhere to the Knowledge Base business rules and the content belongs on the KB

  • Assist with managing day-to-day stakeholder relationships, including content reviews

  • Communicate specific feedback to requestors with regard to business rules adherence, errors, and inconsistencies, while providing alternatives

  • Responsible for ensuring consistency in standards and format across the knowledge base

  • Help identify and define content for the knowledge base

  • Assist in defining business rules for the knowledge base

  • Manage stakeholder expectations on engagement with our team

  • Communicate SLA guidance

  • Help writer/editor prioritize work from the queue and project work

  • Coordinate editing, project support, and QA schedule/pipeline

  • Package and hand off final content to production team

  • Take project ownership and initiative with the ability to make suggestions and sort out ambiguity

  • Identify gaps in processes and provide resolution